Every missed call is recoverable revenue.

Turn missed conversations into booked business — automatically. RingCentral captures every call and message, Salesforce holds the full customer story, and Conversive connects the two so nothing falls through.

Book a Demo See how it works
7x
More likely to qualify a lead inside the first hour
60x
More likely to qualify than after a 24-hour wait
73%
Of consumers expect a reply within 24 hours
84%
Say a fast response makes service feel real

One missed call. One seamless journey.

From the moment a call is missed to the moment a customer walks in the door — every step below happens without a human touching it, until the customer is ready for one.

1
Missed call
2
Automated follow-up
3
AI self-service
4
Booking
5
Confirmation
6
Reminder
Every step above happens without a human touching it — until the customer is ready for one.

What the customer actually sees

A real conversation, not a chatbot script.

Missed call · 2:14 PM
Hi Sarah, sorry we missed you! Would you like to book an appointment?
Yes, next available slot please
You're set for Thu 2:00 PM with Dr. Patel. Reply YES to confirm.
YES
Confirmed! We'll remind you 24 hrs before.

Fully automated. Feels personal.

Natural language, not a rigid phone-tree. The system understands intent, books the slot, and confirms — in the channel the customer already replied on. If the request gets complex, it hands off to a human automatically.

AI handles routine. Your team handles relationships.

Full context transferred

  • Conversation history
  • Detected intent
  • Customer profile
  • Prior interactions
AI conversation
Your agent

Agents work inside Salesforce, with full context

Every call, text, and chat — one thread, one record.

Salesforce — Service Console

Sarah Mitchell

Contact · Riverside Clinic
Phone: (555) 019-2231
Last visit: Mar 12
Lifetime value: $4,200
Status: Active patient
RingCentral call · 2:14 PMMissed
Automated SMSAppointment booked
ConfirmedThu 2:00 PM · Dr. Patel
"Hi, I wanted to check the appointment time again" — customer, via SMS, 10:02 AM
AI summary
Missed call, booked Thu 2 PM appt with Dr. Patel via automated flow. Customer re-confirmed time this morning.
AI assist — suggested reply
"Hi Sarah, confirming Thu 2:00 PM with Dr. Patel. See you then!"

Every conversation becomes CRM intelligence

Nothing lives only in a phone system or a chat tool.

Contact & customer data

Synced automatically — no manual entry.

Call & SMS activity

Logged against the right record, every time.

Conversation history

Full thread visible on the Salesforce timeline.

CRM updates & workflows

Fields and flows trigger automatically.

Appointments & bookings

Written straight into Salesforce records.

AI context

Carried into every future interaction.

From missed opportunity to recovered revenue

Before
Missed call
No follow-up
Opportunity lost
Customer books with a competitor
After
Missed call
Automated engagement
Appointment booked
Revenue recovered

One connected stack: telephony, AI, and CRM

RingCentral
RingCentral
Voice & SMS
Conversive
Conversive
AI orchestration
Salesforce
Salesforce
CRM & workflow
Cloud-based
Native Salesforce app
Two-way sync
Secure APIs

Enterprise-ready. Simple to deploy.

Guided setup
Native Salesforce install; connect RingCentral in minutes, not weeks.
Pre-built automations
Missed-call, booking, and reminder flows ready on day one — no custom build.
Security & governance
Role-based access, full audit trails, and data residency options.
Flexible deployment
Scales from a single team to an enterprise-wide rollout.

Three platforms. One connected experience.

RingCentral

RingCentral

The conversation starts here — voice, SMS, and messaging in one platform.

Salesforce

Salesforce

The system of record — every customer, every interaction, one source of truth.

Conversive

Conversive

The connective layer — AI that captures, engages, and converts automatically.

Recover every missed opportunity.

See it live — book a walkthrough with your RingCentral team.

Book a Demo
RingCentral Salesforce Conversive